AI-powered omnichannel customer service for service businesses
Bring customer service, quotes, bookings, payments and after-sales support together across WhatsApp, RCS, webchat, Instagram Direct and Facebook Messenger.
- Support and triage
- Requests and quotes
- Bookings
- Payments and documents
Support · Assistant
online · replies instantly
Proposal · Standard Service
Valid for 15 days
from €90
All channels. One platform.
Centralise conversations across WhatsApp, RCS, webchat, Instagram Direct and Facebook Messenger. Zapify keeps the history, context and automation of every interaction in one place.
The channel they already use
No app to install, no portals to remember: your customers already have WhatsApp open all day long. That is where support happens.
Answers on the spot, 24/7
AI answers repeated questions, sends quotes and books services at any hour — without the customer waiting.
Grow your business without expanding your team
Serve more customers with the same team: AI handles repetitive tasks, and your team handles what needs a human touch.
Organised and traceable
Every request, quote and conversation is stored with a full history — nothing lost in personal phones or email inboxes.
The numbers that make the difference
~98%
of messages are opened and read within minutes
24/7
support and sales, every day
0
apps to install — everything on WhatsApp
1
channel to serve, quote and get paid
WhatsApp open rate based on public industry data; results vary depending on the business.
Many contacts, little organisation — and customers left without follow-up
- Many scattered contacts and little organisation across the team
- Slow replies and the same questions repeated every day
- Requests and quotes handled by hand, one by one
- Information scattered across email, phones and spreadsheets
- Customers left without a reply — and without follow-up after the sale
Zapify turns WhatsApp into the hub of your business
- A WhatsApp assistant with menus, AI and human support when needed
- Automatic triage that routes each request to the right person
- Quotes, proposals and documents sent and approved by conversation
- Bookings, confirmations and reminders without manual calls
- Payments, receipts and after-sales in the same conversation thread
WhatsApp is already part of your customers' everyday lives. We help your business be where they already are.
From first contact to loyalty — all through conversation
From the first enquiry to after-sales support, every customer conversation is organised on one platform.
Support and triage
Questions, requests and routing handled on the spot, with AI filtering and passing to the right person.
- Frequent questions answered 24/7
- Routing by topic
- Queue and assignment to the team
- Internal notes and history
Requests and quotes
Proposals, approvals and follow-up without leaving the conversation — from request to "yes".
- Structured request capture
- Proposal and catalogue sending
- One-click approval
- Automatic follow-up
Bookings and visits
Bookings, confirmations and reminders that help fill your schedule and cut no-shows.
- Conversational booking
- Confirmations and reminders
- Easy rescheduling
- Calendar synchronisation
Documents and payments
Links, receipts and contracts sent and signed without email back-and-forth.
- Payment links
- Receipts and invoices
- Contracts and documents
- Proof in the chat
After-sales and support
Follow-ups, feedback and ongoing support that help turn customers into repeat customers.
- Post-service follow-up
- Satisfaction surveys
- Ongoing support
- Reactivation of inactive customers
Campaigns and loyalty
Promotions, reactivation and relationships in the channel with a high response rate.
- Segmented campaigns
- Offers to regular customers
- Contact reactivation
- Loyalty programmes
Integrates with the tools you already use
Zapify connects to your CRM, calendar, billing and campaigns to automate support end to end.
Advantages for your business
For customers
- Fast, helpful responses
- Less waiting
- A simple, direct experience
For operations
- Less admin load
- Centralised support
- More productivity
For management
- More confirmed requests
- Better control of operations
- Better performance insights and greater efficiency
For the team
- Fewer repeated tasks
- Focus on what has value
- AI as a copilot
Take this use case with you
Download the Zapify services and SMB brochure as a PDF and share it with your team.
Put WhatsApp to work for you
30 days free. No card. With our team helping you get started.
30 days free · no credit card