AI-powered conversational customer service for clinics and healthcare
Allow patients to book appointments, confirm visits, receive reminders and ask questions across WhatsApp, RCS, webchat and other digital channels.
- Appointment booking
- Automatic reminders
- Digital pre-appointment
- Payments and documents
Clinic · Assistant
online · replies instantly
Dermatology · Dr. Sofia
Tomorrow · 10:30
Visit · €45
All channels. One platform.
Centralise conversations across WhatsApp, RCS, webchat, Instagram Direct and Facebook Messenger. Zapify keeps the history, context and automation of every interaction in one place.
The channel patients already use
No apps or portals with forgotten passwords: the patient books, confirms and asks questions on WhatsApp, an app they already use every day.
Fewer no-shows
Automatic WhatsApp reminders and confirmation requests are read within minutes, helping fill appointment slots and reduce no-shows.
A more organised calendar
AI handles bookings, rescheduling and the waiting list 24/7, without overloading the front desk.
Privacy and compliance
Secure communication, with access control and logging — clinical data stays protected and auditable.
The numbers that make the difference
~98%
of messages opened — and read within minutes
24/7
bookings and support, every day
−30%
estimated reduction in no-shows with reminders and confirmation
1
channel for calendar, documents and payments
WhatsApp open rate based on public industry data; the reduction in no-shows is an estimate and varies depending on the clinic.
A front desk drowning in calls — and a calendar full of no-shows
- Repeated calls and messages to book, confirm and reschedule
- No-shows and idle slots that cost clinical time and revenue
- Manual front-desk processes that take time away from face-to-face patient care
- Exam preparation and documents sent across several channels
- Information scattered across teams, calendar and clinical system
Zapify turns WhatsApp into your clinic's digital front desk
- A WhatsApp assistant with AI and handover to the front desk when needed
- Automatic booking, rescheduling and waiting list, 24/7
- Reminders and confirmations that reduce no-shows
- Pre-appointment, forms and exam preparation by conversation
- Payments, receipts and post-appointment guidance in the same conversation
WhatsApp is already part of your patients' everyday lives. We help your clinic meet patients where they already are.
From booking to post-appointment — all through conversation
From the first appointment booking to post-appointment follow-up, every stage of the patient journey is centralised on one platform.
Appointment booking
Patients can choose a specialty, healthcare professional and appointment time through a conversation, 24/7.
- Choice of specialty
- Healthcare professional and appointment time
- Instant confirmation
- Syncs with the calendar
Rescheduling and cancellation
Quick changes and a waiting list that fills every open slot.
- Reschedule in seconds
- Simple cancellation
- Automatic waiting list
- Slot filling
Reminders and confirmations
Fewer no-shows with reminders and attendance confirmation.
- Automatic reminders
- One-tap confirmation
- Advance notice
- Same-day nudge
Preparation, forms and documents
Pre-appointment screening, exam preparation and consent forms handled before arrival.
- Preparation instructions
- Forms and triage
- Informed consent
- Document delivery
Payments and post-appointment
Payment links, receipts, guidance and follow-up bookings, without the email back-and-forth.
- Payment links
- Appointment receipts
- Post-appointment guidance
- Follow-up appointment booking
Campaigns and reactivation
Prevention, check-ups and reactivation of inactive patients.
- Check-up reminders
- Prevention campaigns
- Reactivation of inactive patients
- Seasonal screenings
Integrates with the systems you already use
Zapify connects to your clinical management software, calendar and billing to automate patient communication.
Advantages for your clinic
For patients
- Fast, helpful responses
- Less waiting and more autonomy
- A simpler experience
For the clinic
- Less admin load
- Centralised support
- A more productive team
For management
- More confirmed appointments
- Higher appointment-slot occupancy
- Better performance insights and greater efficiency
For compliance
- Secure communication
- Controlled access
- Activity logs and audit trails
Take this use case with you
Download the Zapify clinics and healthcare brochure as a PDF and share it with your team.
Put WhatsApp to work for you
30 days free. No card. With our team helping you get started.
30 days free · no credit card