The hotel of the future is already on WhatsApp
Turn WhatsApp into the central channel of the guest experience — from booking to post-stay, with AI serving 24/7 and a human whenever it’s needed.
- 24/7 support
- Instant replies
- Frictionless experience
- Everything in one place
Boutique Hotel
online · replies instantly
Deluxe Suite · Sea View
Breakfast included
from €180/night
Choose a room
✕Jul 12–14 · 2 guests
Standard Room
€120/night
Superior Room
€150/night
Deluxe Suite · Sea View
€180/night
🔒 Managed by Boutique Hotel
More direct bookings
Less reliance on OTAs and commissions — guests book with you, on WhatsApp.
Fewer calls and lower costs
AI handles the repetitive and frees up the front desk for what matters.
Happier guests
Instant answers, in any language, before, during and after the stay.
More revenue per guest
Upgrades, spa, airport transfers and experiences suggested at the right moment.
Guests want answers instantly — but the hotel still serves like it’s 20 years ago
- High volume of calls and emails to the front desk
- Slow, repetitive replies — and after hours, nobody answers
- Manual check-in and paperwork at the desk
- Upsell opportunities lost for lack of time
- Teams and tools disconnected from one another
Zapify turns WhatsApp into the guest’s SuperApp
- Smart AI automation, with a human whenever it’s needed
- The complete guest journey in a single channel
- Integration with your PMS and the systems you already use
- Personalised communication, in each guest’s language
- More efficient operations and more revenue per stay
WhatsApp is already part of your guests’ lives. We help your hotel be where they already are.
The entire guest journey, on the channel they already use
From the first question to loyalty, every moment of the stay handled through conversation.
Automated direct bookings
Guests check availability, choose and book without leaving WhatsApp.
- Real-time availability
- Rates and room types
- Secure payment
- Instant confirmation
Smart digital check-in
Collect documents and details before the guest arrives.
- Document upload
- Guest details
- Estimated arrival time
- Special preferences
24/7 virtual concierge
Answer frequent questions instantly, every day of the year.
- Wi-Fi, breakfast and opening hours
- Parking and transport
- Attractions and recommendations
- Hotel rules and services
Automated upselling
Increase revenue per guest with personalised offers, at the right moment.
- Room upgrade
- Spa & wellness
- Airport transfer
- Exclusive experiences
Requests during the stay
The guest asks, the hotel delivers — all through WhatsApp.
- Extra towels and amenities
- Room service
- Room cleaning
- Maintenance and other requests
Check-out & post-stay
Wrap up the stay with excellence and encourage return visits.
- Simplified check-out
- Experience review
- Vouchers and loyalty
- Effortless rebooking
Post-stay communication and loyalty
Keep the relationship going and bring the guest back.
- Personalised thank-you
- Exclusive offers and promotions
- Loyalty programme
- More positive reviews
Integrates with the tools you already use
Zapify connects to the market’s leading tools to centralise and automate the entire guest journey.
Advantages for the whole hotel
For the front desk
- Fewer calls
- More time
- Less stress
For operations
- Centralised processes
- A more efficient team
- Fewer errors
For marketing
- More campaigns
- More direct bookings
- Segmented communication
For management
- Greater profitability
- Satisfied guests
- Real-time metrics
Take this use case with you
Download the Zapify hospitality brochure in PDF and share it with your team.
Put WhatsApp to work for you
30 days free. No card. With our team helping you get started.
30 days free · no credit card