Shared inbox, campaigns and multichannel: the new features that change your customer service

The new Zapify arrives with dozens of improvements, but there are three that truly change the way teams work. Let’s get to them.

1. One inbox for the whole team

The shared phone is over. The new multi-operator inbox puts several team members serving customers on the same WhatsApp number, with:

• Conversations organised into unresolved, on automatic and closed;
• Queues and assignment — every conversation has an owner, so no two people reply to the same customer;
• 360º contact view always alongside: history, tags, internal notes and profile;
• Support for voice notes, attachments, location and interactive messages with buttons and lists.

Best of all: the history stays with the company, not on the phone of whoever leaves.

2. Campaigns that are conversations, not blasts

The new campaigns let you send rich messages — buttons, lists, images, video — to the right segments, with a faithful preview before sending. And when the customer replies, the conversation enters the same inbox as always.

• Segmentation by lists, tags and behaviour;
• Opt-in respected by design — talk to those who want to be talked to;
• Metrics for delivery, reply and conversion so you know what worked.

3. Multichannel: WhatsApp, RCS and webchat

The customer starts on your site’s webchat and continues on WhatsApp without losing context. Zapify treats each channel with its own capabilities — including RCS Business Messaging — but keeps the conversation unified per contact.

All connected by the same AI

These three pieces don’t live in isolation: they share the same contacts, the same history and the same assistants. That’s what makes the new Zapify more than the sum of its parts.

Ready to try it? 30 days free, no card. Our team helps you get started.